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Three envelopes in a row, a glass jar with a few coins and a bowl of apples on a light oak table in daylight.

Still getting gambling emails on GAMSTOP?

GAMSTOP should take you off the email lists of companies you had an account with. Emails from other companies and general online adverts can still appear. What to do about them.

Published
16 October 2026
Reviewed
16 October 2026
Reading time
4 min

Once you are on GAMSTOP, you should automatically be taken off the email marketing lists of gambling companies you had an account with. That does not cover everything. Emails from companies you never had an account with, and general online adverts, can still reach you. So an email after you sign up does not mean GAMSTOP has failed.

Below is what GAMSTOP does about marketing, what it does not, and what you can do about the rest. Checked on 15 October 2026.

What GAMSTOP stops

  • Email marketing from companies you had an account with: you should be taken off their lists automatically.
  • Play with every online gambling company licensed in Great Britain: they check GAMSTOP whenever you register or log in, and companies you already have an account with check your status daily.

What can still reach you

  • Marketing from companies you never had an account with.
  • General online adverts.
  • Anything from sites without a British licence. They are not part of GAMSTOP; do not reply or sign up to stop the emails.

Make sure GAMSTOP can match you

GAMSTOP works by comparing the details you gave it with the details you give a gambling company. If you have changed your email address, phone number or home address, update them in your GAMSTOP account. Up-to-date details make it work best. GAMSTOP tells a company only whether you are registered, when the company checks.

What to do with an email that still arrives

  1. Do not click through, even just to look. Delete it.
  2. If it comes from a company you had an account with, contact that company and say you are self-excluded through GAMSTOP.
  3. If you have money left in an account there, the company is required to return withdrawable funds; ask the company how.
  4. Check the email address your GAMSTOP account holds.

Our guide on stopping gambling marketing covers the other routes for emails, texts and calls.

Use the quiet months for your rules

GAMSTOP will not tell you when your minimum period ends, and the emails will not decide for you either. Before you ever think about lifting it, decide three things.

  1. The amount. A weekly figure you can afford to lose. Make it your deposit limit before you play again.
  2. The time. Which evenings, and for how long.
  3. The person. One person who knows the real number.

If the emails set off the urge, talk to someone. The National Gambling Helpline on 0808 8020 133 is free and confidential. If you are in distress, call Samaritans on 116 123; in an emergency, call 999.

Sources

Published 16 October 2026 · reviewed 16 October 2026Editorial methodology →